Skills

The activity of Eco Viagens’ travel agency is based on two main business areas: Outgoing (the traditional business of travel agencies, which consists of selling plain tickets, bus circuits, tailor made trips, etc) and Incoming (translates into bringing foreign tourists to Portugal, through its representation abroad).

Incoming is the most relevant business area, representing around 96% of the overall invoicing. In both these business areas, the service delivery has greater prominence in two basic segmentation concepts: